For any business, signage is a large investment designed to provide an identity capable of standing out amongst other competition, signage may be the first and the last chance you have to make a good impression and its condition can often be viewed as a reflection of the rest of the business.
Good signage maintenance programmes will :-
Maximise the life expectancy of signage installations.
Aid the long aesthetic impact of signage installations.
Minimise the dependency on costly reactive repairs.
Minimise the likelihood of H & S incidents caused through general wear and tear.
Deliver improved financial control.
Why choose Douglas Signs & Design UK Ltd?
Douglas Signs & Design UK Ltd provide specialist signage and lighting maintenance services. We operate a highly trained network of engineers which ensures we can go anywhere in the UK at a moment's notice.
Our engineers have over twenty years experience and we are associated with many blue chip companies, ie HSBC, BHS, Dominos Pizza, Subway, 99p Stores, Lok’nstore, Paramount restaurants, Pontis Restaurants, Fraser Hart, DKNY and many more.
We offer a complete spectrum of maintenance services catering for estates of all shapes, sizes and budgets, we can offer a tailor made contract specifically to suit the requirements of the individual client.
Engineers
Any maintenance company is only as strong as the engineers in the field and we are very proud to say that ours are some of the best around, We now have fifteen specialist maintenance crews spread throughout the UK, below are the areas they are based in:
South London ( 1 crew ) North London ( 2 crews )
Kent ( 1 crew ) South Wales ( 1 crew )
Essex ( 3 crews ) Birmingham ( 1 crew )
Scotland ( 2 crews ) Leeds ( 2 crews )
Manchester ( 1 crew ) Liverpool ( 1 crew )
Services
Signs can be exposed to a multitude of airborne pollutants, resulting in a need to have them cleaned, the lamp and control gear technologies utilised in illuminated signage come with predictable performance and life expectancy, our understanding of these factors means that we effectively plan when best to maintain your signage and have a range of maintenance services to suit all comers dependent upon:
Importance placed upon the aesthetic appearance
Maintenance budget
Location of sites e.g., high st., shopping centre or retail park
Expected signage life cycle
The following are our range of maintenance services:
An annual contract that includes four planned preventive maintenance visits to each site per annum, spaced approximately three months apart.
2 of these visits will be “major visits” and two will be “minor visits”.
Major visits comprise of...
Removal of fascia panels and letter faces from illuminated signs.
Signs tested for full illumination, any identified failed lamps, starters, control gear or cabling will be replaced as necessary to bring signage to full illumination.
Carry out further tests to illumination of signage after replacement of faulty parts to ensure that they are in full working order.
Thorough clean of interior signage including reverse side of letter faces and face panels etc.
Reinstallation of letter faces and face panels.
Thorough clean to exterior of letters faces, face panels and exterior of letter casings and fascia sign boxes.
Integrity check i.e. tug test, ensuring that all the signs are safely secured.
Minor visits comprise of…
Visual inspection of signage to ascertain illumination failure.
Thorough clean to exterior of signage only where it has been established that there is full illumination.
In cases where illumination failure is identified, the replacement of failed components shall be constituted in line with specification for a major site visit.
Throughout the contract we will report on any issues detected regarding the integrity of a sign that may result in the sign not performing structurally or aesthetically.
All sites under contract are subject to a comprehensive breakdown warranty, which provides a reactive attendance for illumination failure within five working days or otherwise specified.
The warranty extends to all necessary labour, access equipment and materials, I e lamps, control gear, neon sections, chokes, starters and transformers.
The only conclusions to the contract are failed power supply, time clock failure and damage to fabric.
Call outs to exclusions will be repaired against our schedule of reactive rates or quotation to repair.
Special notes:
Projecting signs, vertical signs and signs of other designs shall be serviced in the same manner as described above.
Non-illuminated signage will be thoroughly cleaned on the exterior only.
Signs with exterior illumination e.g. spotlights and over head trough lights shall be serviced in line with specification for non-illuminated signage but lighting units shall be serviced on accordance with specification for illuminated signs.
Comprehensive Silver
An annual contract that includes two planned preventive maintenance visits to each site per annum.
The one visit will be classed as a “major visit”
Major visits comprise of…
Removal of fascia panels and letter faces from illuminated signs.
Signs tested for full illumination, any identified failed lamps, starters, control gear or cabling will be replaced as necessary to bring signage to full illumination.
Carry out further tests to illumination of signage after replacement of faulty parts to ensure that they are in full working order.
Thorough clean of interior signage including reverse side of letter faces and face panels etc.
Reinstallation of letter faces and face panels.
Thorough clean to exterior of letters faces, face panels and exterior of letter casings and fascia sign boxes.
Integrity check i.e. tug test, ensuring that all the signs are safely secured.
Throughout the contract we will report on any issues detected regarding the integrity of a sign that may result in the sign not performing structurally or aesthetically.
All sites under contract are subject to a comprehensive breakdown warranty, which provides a reactive attendance for illumination failure within five working days or otherwise specified.
The warranty extends to all necessary labour, access equipment and materials, I e lamps, control gear, neon sections, chokes, starters and transformers.
The only conclusions to the contract are failed power supply, time clock failure and damage to fabric.
Call outs to exclusions will be repaired against our schedule of reactive rates or quotation to repair.
Special notes:
Projecting signs, vertical signs and signs of other designs shall be serviced in the same manner as described above.
Non-illuminated signage will be thoroughly cleaned on the exterior only.
Signs with exterior illumination e.g. spotlights and over head trough lights shall be serviced in line with specification for non-illuminated signage but lighting units shall be serviced on accordance with specification for illuminated signs.
Comprehensive Bronze
An annual contract that includes one planned preventive maintenance visit to each site per annum,
spaced approximately six months apart.
Both of these visits will be classed as a “major visit”
Major visits comprise of…
Removal of fascia panels and letter faces from illuminated signs.
Signs tested for full illumination, any identified failed lamps, starters, control gear or cabling will be replaced as necessary to bring signage to full illumination.
Carry out further tests to illumination of signage after replacement of faulty parts to ensure that they are in full working order.
Thorough clean of interior signage including reverse side of letter faces and face panels etc.
Reinstallation of letter faces and face panels.
Thorough clean to exterior of letters faces, face panels and exterior of letter casings and fascia sign boxes.
Integrity check i.e. tug test, ensuring that all the signs are safely secured.
Throughout the contract we will report on any issues detected regarding the integrity of a sign that may result in the sign not performing structurally or aesthetically.
All sites under contract are subject to a comprehensive breakdown warranty, which provides a reactive attendance for illumination failure within five working days or otherwise specified.
The warranty extends to all necessary labour, access equipment and materials, I e lamps, control gear, neon sections, chokes, starters and transformers.
The only conclusions to the contract are failed power supply, time clock failure and damage to fabric.
Call outs to exclusions will be repaired against our schedule of reactive rates or quotation to repair.
Special notes:
Projecting signs, vertical signs and signs of other designs shall be serviced in the same manner as described above.
Non-illuminated signage will be thoroughly cleaned on the exterior only.
Signs with exterior illumination e.g. spotlights and over head trough lights shall be serviced in line with specification for non-illuminated signage but lighting units shall be serviced on accordance with specification for illuminated signs.
DSD Plus
A per visit contract that includes one planned preventive maintenance visit to each site per annum.
The frequency of visits is at the clients discretion.
The Dsd visit will be classed as "major".
Major visits comprise of…
Removal of fascia panels and letter faces from illuminated signs.
Signs tested for full illumination, any identified failed lamps, starters, control gear or cabling will be replaced as necessary to bring signage to full illumination.
Carry out further tests to illumination of signage after replacement of faulty parts to ensure that they are in full working order.
Thorough clean of interior signage including reverse side of letter faces and face panels etc.
Reinstallation of letter faces and face panels.
Thorough clean to exterior of letters faces, face panels and exterior of letter casings and fascia sign boxes.
Integrity check i.e. tug test, ensuring that all the signs are safely secured.
Any issued detected regarding the integrity of a sign that may result in the sign not performing structurally or aesthetically will be reported.
Call outs to illumination failure will be charged in accordance with our schedule of reactive rates.
Call outs for damaged signage will be charged in accordance with our schedule of reactive rates or a quotation or repair.
Special notes:
Projecting signs, vertical signs and signs of other designs shall be serviced in the same manner as described above.
Non-illuminated signage will be thoroughly cleaned on the exterior only.
Signs with exterior illumination e.g. spotlights and over head trough lights shall be serviced in line with specification for non-illuminated signage but lighting units shall be serviced on accordance with specification for illuminated signs.
DSD Reactive
A per visit contract that includes one planned preventive maintenance visit to each site per annum.
The frequency of visits is at the clients discretion.
The Dsd visit will be classed as “major”.
Major visits comprise of…
Removal of fascia panels and letter faces from illuminated signs.
Signs tested for full illumination, any identified failed lamps, starters, control gear or cabling will be replaced as necessary to bring signage to full illumination.
Carry out further tests to illumination of signage after replacement of faulty parts to ensure that they are in full working order.
Thorough clean of interior signage including reverse side of letter faces and face panels etc.
Reinstallation of letter faces and face panels.
Thorough clean to exterior of letters faces, face panels and exterior of letter casings and fascia sign boxes.
Integrity check i.e. tug test, ensuring that all the signs are safely secured.
Any issued detected regarding the integrity of a sign that may result in the sign not performing structurally or aesthetically will be reported.
Call outs to illumination failure will be charged in accordance with our schedule of reactive rates.
Call outs for damaged signage will be charged in accordance with our schedule of reactive rates or a quotation or repair.
Special notes:
Projecting signs, vertical signs and signs of other designs shall be serviced in the same manner as described above.
Non-illuminated signage will be thoroughly cleaned on the exterior only.
Signs with exterior illumination e.g. spotlights and over head trough lights shall be serviced in line with specification for non-illuminated signage but lighting units shall be serviced on accordance with specification for illuminated signs.
Reactive Exclusive
Call outs to illumination failure on either:
2 – 4 hour emergency response.
48 hour response.
5 day response.
All reactive calls attract a call out fee inclusive of the first crew hour on site, additional time on site and materials used are charged against a schedule of rates set at preferred levels of exclusivity.
Reactive Non-Exclusive
Call outs to illumination failure on either:
2 -4 hour emergency response.
48 hour response.
5 day response.
All reactive calls attract a call out fee inclusive of the first crew hour on site, additional time on site and materials used are charged against a schedule of rates set at preferred levels of exclusivity.
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